Effective Date: July 9, 2026 Last Updated: July 9, 2026
This Refund Policy applies to purchases of software and services (the “Services”) from AI Potline LLC, a Delaware limited liability company located at 131 Continental Dr, Suite 305, Newark, Delaware 19713 (“AI Potline,” “we,” “us,” or “our”). It supplements our Terms and Conditions and should be read together with the applicable Order or subscription agreement for your account.
1. General Policy
Fees paid for the Services are non-refundable, except as expressly set out in this Policy or as required by applicable law. This applies to subscription fees, implementation/setup fees, and any add-on or usage-based charges, regardless of whether you use the Services during the billing period.
2. Billing Cycle
As described in our Terms and Conditions, invoices are issued monthly, during either the last week of the current month or the first week of the following month, and are due within the time frame stated on the invoice or applicable Order. Fees already invoiced or paid for a billing period are not refunded for partial use, non-use, or early cancellation within that period.
3. Cancellations
You may cancel your subscription at any time by providing written notice to info@aipotline.com. Cancellation will take effect at the end of the current billing period; cancellations must be submitted at least 30 days before the next billing date to avoid being charged for the following period.” We do not provide prorated refunds for the remainder of a billing period in which you cancel.
4. Exceptions – When a Refund May Apply
We will consider a refund or credit in the following circumstances:
- Billing errors: You were charged in error duplicate charge, incorrect amount, or charge after a properly submitted cancellation. Contact us within 03 days of the charge and we will investigate and correct verified errors.
- Service unavailability: The Services were unavailable for a significant period due to an outage caused by us, inconsistent with any service-level commitment in your Order. In that case, we will issue a service credit consistent with the terms of your Order, rather than a cash refund, unless otherwise agreed.
- Legal requirement: A refund is required under applicable law.
Refunds or credits under this section are issued at our reasonable discretion based on the circumstances, and, where a service-level agreement in your Order specifies a remedy, that remedy will govern instead of this section.
5. Setup, Implementation, and Professional Services Fees
One-time fees for setup, implementation, on boarding, training, or custom professional services are non-refundable once work has begun within 5 business days of the initial kickoff call, refund will applicable.
6. How to Request a Refund
To request a refund or report a billing error, contact us at info@aipotline.com with your account/organization name, invoice number, and a description of the issue. We will respond within a reasonable time and notify you of the outcome. Approved refunds are issued to the original payment method within 30 business days.
7. Disputed Charges
If you believe a charge is incorrect, please contact us directly at info@aipotline.com before initiating a charge back with your bank or card issuer, so we can investigate and resolve the issue directly. Unresolved disputes are subject to the governing law and forum provisions in our Terms and Conditions (Delaware state and federal courts).
8. Changes to This Policy
We may update this Refund Policy from time to time. Updates will be posted here with a revised “Last Updated” date. Changes will not apply retroactively to fees already charged prior to the update.
9. Contact Us
AI Potline LLC, 131 Continental Dr, Suite 305, Newark, Delaware 19713, Email: info@aipotline.com